Featured projects within Embrace

Project KEI

Project KEI stands for Knowledge and Innovation within Embrace. We started this special Knowledge and Innovation process to work in an innovative way to improve business processes.

Improved business processes

These improved business processes are developed and anchored in Embrace's business philosophy. Something that is of great added value for a rapidly growing and changing company like ours.

The knowledge translates into concrete terms in the areas of business strategy, operations, HR, finance & control, but also into cooperation and knowledge exchange within the departments. The knowledge gained, is transferred to everyone in the organization, which should ensure a cultural change that affects everyone.

Project VIA

Embrace offers a software suite that brings modern digitization together. The products Digital Services and Digital Collaboration stimulate good cooperation, knowledge sharing and (customer) service.

Embrace knowledge

At the intersection of digital customer contact and internal knowledge sharing and collaboration, Embrace has developed a new product: Embrace Knowledge. This combination of a knowledge base with hierarchically structured articles and the innovative Conversations module increases self-reliance without sacrificing the customer experience.

With Conversations, you offer knowledge in the form of digital and automated conversations (conversational design). You can use these Conversations for simple question-answer scenarios, surveys and even complete self-service scenarios. You set them up as decision trees with text fields, forms and multiple choice questions and, thanks to links to external systems, data is automatically retrieved and written.

What makes Conversations unique is that users can go through them in various ways and that the user interface adapts to the context. When someone goes through a Conversation on a webpage, it looks like a typical web form or survey. If this happens in web chat, WhatsApp or Facebook Messenger, our chatbot will turn it into a conversation.

You manage all Conversations in one place. Our software then ensures that your Conversations is used in the best form everywhere.

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Questions

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Why do I need a social intranet?

With a social intranet, you create a place where you can stimulate employee engagement with your organization, increase awareness of the business strategy, promote knowledge sharing and collaboration, and disseminate work instructions. For example, a social intranet increases the connection of your colleagues with each other and the organization and contributes to transparent (er) internal communication.

How to collaborate online

In order to be able to collaborate successfully online, it is not only important that you have the right resources, but also make good and clear agreements about how to use them, especially if there is overlap in the functionalities. This way, you ensure that you and your colleagues keep structure and overview, even when you work together in the office again.

What is a social intranet?

A social intranet is a digital meeting and/or meeting place for your organization. What makes it social is the interaction: instead of just communicating top-down, all colleagues can post messages here and actively participate in the intranet.