Allow tenants to handle matters themselves

Use the many standard available self-service scenarios and configure them to suit your organization and tenants.

Request a demo
Arrange things when it suits the tenant

Tenants can arrange their own affairs at any time, even when the KCC is closed.

Take the pressure off the KCC

There will be fewer contact moments with your KCC, which will benefit your services.

Everything transparent with data reports

Develop your own self-service scenarios based on your data.

Easily submit repair requests

With the self-service scenario designer, it is possible to easily design different scenarios for the tenant. This includes the process of submitting a repair request or cancelling the rent. This allows the tenant to arrange almost everything independently, which is also useful.

‍

The tenant can follow everything himself

Tenants stay up to date and can follow their request via the dashboard. In the customer portal, for example, they can see when the repairer comes by, without the intervention of the KCC. There are many standard scenarios that you can adapt to your organization, or build an entirely new scenario yourself via drag and drop.

GroenWest: “Customer contact must be fast, expert and clear”

The options for tenants to ask questions to their corporation have expanded considerably in recent years. Tenant portals, social media and chatbots are just a few examples of new technologies that have entered the range of customer communication options. As a corporation, how do you deal with all these options?

Read the case

WhatsApp and chat make customer contact at DeltaWonen easy and fast

At Housing Corporation DeltaWonen, they attach great importance to customer friendliness. This means that a lot of attention and care goes to being accessible to their tenants and being able to help them as well and quickly as possible. That's why they chose to make use of two additional customer contact channels: WhatsApp and chat. Now, about a year and a half later, we heard from Marjolein Horstman from DeltaWonen about this welcome addition to their Embrace Customers.

Read the case

Eighty percent of future tenants now sign the contract digitally

Housing corporation Lefier from Groningen and Drenthe is tackling the onboarding process of tenants in the Digital Welcoming project. What was the reason and what is the result? CorporatieGids Magazine spoke to Annette Mulder about it!

Read the case

Gratis demo aanvragen

Vraag nu een demo aan en ontdek waarom al meer dan 400+ organisaties voor Embrace hebben gekozen.

Rondleiding op maat
60 minuten
Online of fysiek
Vraag een demo aan

Direct contact

Liever iemand in het echt spreken? Neem dan gerust contact op met onze specialisten!

088 243 1800
hallo@embracecloud.nl

Frequently Asked

Questions

Is your question not listed?
Feel free to contact us!

Get in touch
As an organization, how can I benefit from data reports and insights with self-service scenarios?

Our self-service scenarios not only provide convenience for tenants, but also enable you to gain valuable insights through data reports. By developing your own scenarios based on data, you can further optimize the service and tailor it to the specific needs of your tenants.

‍

How does self-service contribute to reducing contact points with the KCC?

By enabling tenants to arrange their own affairs, even outside the KCC's opening hours, the pressure on the Customer Contact Center decreases. This allows your organization to provide more efficient services, with less need for direct interaction via phone or email.

‍

How can tenants manage their own affairs using self-service scenarios?

With our self-service scenarios, tenants can independently arrange things at any time, such as submitting repair requests or cancelling the rent. These scenarios are customizable and can be configured for the specific needs of your organization and tenants.

‍

More tools for efficient property management
Embrace Digital Services

Omnichannel CRM

All information about your tenants at a glance.

Customer portal

A secure and multifunctional portal for your tenants.

Knowledgebase

The meeting place for relevant information for tenants and employees.

App

The convenience of Embrace is always at hand.

Onboarding

Everything arranged quickly and neatly for new tenants.