Quickly get everything arranged for new tenants.
Give new tenants a warm welcome by handling all (administrative) matters quickly and neatly. This instills confidence in the tenant and gives you the assurance that nothing is overlooked.
Automated onboarding
Less repetitive work by automating your onboarding process.
Transparent process progress
Clear case steps for an overview in the progress.
Familiar approach
Based on the familiar way of working of your housing corporation.
Embrace Onboarding
Onboarding is the process of welcoming your new tenants to your corporation. By digitizing this, they can not only arrange and monitor their affairs online right from the first moment, but you also open the door for them to keep doing this. This is how you stimulate your online services.
Behind the scenes, all your new tenant's data comes together in Embrace Customers from various systems, steps and departments — automated, structured and digitized. So you hardly have to worry about it anymore.
Benefits for your tenant
- Arrange your own affairs 24/7 via the tenant portal
- Follow the status of your request step-by-step
- Get notified when you need to take action
- Sign a rental contract online
- Make an appointment quickly for the key collection
Paula van Kraalingen (Wooncompagnie): Making customers feel heard is key to good customer contact
Customer-Focused Innovation: Domijn's Transition To Embrace Customers
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Frequently Asked
Questions
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The onboarding in the customer portal allows tenants to take care of their own affairs 24/7, such as monitoring the status of requests and signing leases. They receive automatic messages when action is required and can quickly make appointments for key handover, for example. This offers tenants convenience and transparency throughout the rental process.
Our automated onboarding streamlines the welcome process for new tenants, efficiently handling administrative tasks and minimizing repetitive work. This allows tenants to arrange and monitor their affairs online right from the first moment, which stimulates online services and builds trust among tenants.
Thanks to a customer portal, your (online) service is not only more customer-friendly, but also more efficient. Your customers can easily and quickly arrange things themselves, so there is less pressure on your customer contact center. In turn, these employees have more time for more complex customer questions. So by smartly combining relevant information, conversational AI such as chatbots and virtual assistants, self-service and, of course, your kcc, you are always available to your customers. In short: a customer portal ensures a better customer journey and customer experience.
More tools for efficient property management
Embrace Digital Services
Customer portal
A secure and multifunctional portal for your tenants.
Self service
Give tenants the opportunity to arrange things themselves.
Knowledgebase
The meeting place for relevant information for tenants and employees.
App
The convenience of Embrace is always at hand.
Onboarding
Everything arranged quickly and neatly for new tenants.