The central hub for important information

Set up your own FAQ and answer questions efficiently, thanks to automatic messages that you can configure yourself. Everyone stays informed, and you'll have more time for more complex matters.

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Intuitive editor

Effortlessly bring all your knowledge articles to life with our intuitive editor, without technical hassles.

Smart labels

Use smart labels to centrally store and manage commonly used information such as addresses.

Who knows what

Map out the knowledge within your organization and link the right experts to the right questions

Knowledge CMS

Knowledge brings all the knowledge base-related issues of our products together in one place. You create and manage articles and frequently asked questions that can be accessed via your intranet and customer portal. In addition, Knowledge is deeply integrated into our customer tracking system, so that customer service colleagues always have an answer ready. The CMS is data-driven: relevant information comes to the surface automatically and is the basis for the Microsoft PowerBI reports.

All information available with the knowledge base

Thanks to our knowledge base, tenants can arrange everything themselves and get an immediate answer to their question. A leaking faucet, filing a complaint or requesting a repair? Thanks to the knowledge base, the tenant knows exactly how that works, with one simple push on a button.

GroenWest: “Customer contact must be fast, expert and clear”

The options for tenants to ask questions to their corporation have expanded considerably in recent years. Tenant portals, social media and chatbots are just a few examples of new technologies that have entered the range of customer communication options. As a corporation, how do you deal with all these options?

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Centrada digitizes the entire customer journey

Online service where possible and personal where necessary. With that motto, housing association Centrada from Lelystad digitized its customer journey this year. However, what does a focus on online contact mean for visitors who prefer telephone or physical contact? A conversation with Ronald Gouwerok, Real Estate & Customer Service Manager at the Lelystad corporation.

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Paula van Kraalingen (Wooncompagnie): Making customers feel heard is key to good customer contact

Wooncompagnie focuses on customer-oriented services by letting tenants choose their own communication method and modernizing IT support. With the implementation of Embrace Customers, self-service options are expanded and customer processes are optimized, contributing to more efficient communication and an improved customer experience.

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Gratis demo aanvragen

Vraag nu een demo aan en ontdek waarom al meer dan 400+ organisaties voor Embrace hebben gekozen.

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60 minuten
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Direct contact

Liever iemand in het echt spreken? Neem dan gerust contact op met onze specialisten!

088 243 1800
hallo@embracecloud.nl

Frequently Asked

Questions

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How does Smartlabels help manage commonly used information within my organization?

Smart labels allow you to centrally store and manage commonly used information such as addresses. This ensures that important data is easily accessible and used consistently across all your communications and documentation.

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How can I effortlessly create knowledge articles with Embrace Knowledge's intuitive editor?

With our intuitive editor, you can easily create and publish knowledge articles without technical knowledge. Bring all your information to life and share it efficiently with your team and customers via the customer portal.

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How does Embrace Knowledge help me answer questions efficiently and save time?

Embrace Knowledge offers an advanced knowledge base within our Suite, allowing you to create FAQs yourself and answer questions automatically via configurable messages. This saves time because everyone has quick access to important information, while your employees can focus on more complex tasks.

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More tools for efficient property management
Embrace Digital Services

Customer portal

A secure and multifunctional portal for your tenants.

Self service

Give tenants the opportunity to arrange things themselves.

Knowledgebase

The meeting place for relevant information for tenants and employees.

App

The convenience of Embrace is always at hand.

Onboarding

Everything arranged quickly and neatly for new tenants.