Make the urgency process transparent

Eliminate the bureaucratic hassle and impossible hoops that prospective tenants have to jump through! Make the entire urgency process easier for your future tenants and your employees.

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Fully digital

The entire process is fully digitally supported.

Everything insightful

Every step in the process is logged automatically.

Own direction

Home seekers can make a request via their My environment.

Urgent housing? Requested within no time!

Help the applicant verify that he/she meets all the conditions for applying for housing emergency from your corporation. This way, you can catch the majority of those requests that have no chance in time.

Personal control for home seekers

Home seekers can easily apply for housing emergency themselves via their My environment. They can also pay for the application there, provide documents and follow the entire process.

Paula van Kraalingen (Wooncompagnie): Making customers feel heard is key to good customer contact

Wooncompagnie focuses on customer-oriented services by letting tenants choose their own communication method and modernizing IT support. With the implementation of Embrace Customers, self-service options are expanded and customer processes are optimized, contributing to more efficient communication and an improved customer experience.

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Customer-Focused Innovation: Domijn's Transition To Embrace Customers

Housing corporation Domijn is about more than just renting out houses; they want to offer their tenants a real home. To keep everything on track, the innovative Domijn recently made the switch from the old Umbrella system to our new Embrace Customers product. This focuses on Omnichannel integration and more efficient use of modules such as Telephony, Webchat and E-mail. ‍

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Eighty percent of future tenants now sign the contract digitally

Housing corporation Lefier from Groningen and Drenthe is tackling the onboarding process of tenants in the Digital Welcoming project. What was the reason and what is the result? CorporatieGids Magazine spoke to Annette Mulder about it!

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Frequently Asked

Questions

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How does the digital urgency process help improve communication with home seekers?

Thanks to the digital urgency system, home seekers can easily follow their request online via a personal My environment. This offers them more control and transparency over the process. In addition, your employees can communicate more efficiently with requesters through automatic updates and notifications, increasing overall customer satisfaction.

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How can using a digital urgency process help my corporation?

By using our fully digital process, corporate employees can work more efficiently and reduce bureaucratic red tape. The system automates steps such as receiving requests, documentation management, and communicating with applicants, saving time and making processes more transparent.

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More tools for efficient property management
Embrace Digital Services

Customer portal

A secure and multifunctional portal for your tenants.

Self service

Give tenants the opportunity to arrange things themselves.

Knowledgebase

The meeting place for relevant information for tenants and employees.

App

The convenience of Embrace is always at hand.

Onboarding

Everything arranged quickly and neatly for new tenants.