During our Social Intranet Webinar we discussed, among other things, how A.I you can help you write smarter and faster, increasing the quality of your knowledge bases and articles are improving. This is just one of the many ways that AI can help you digital services can improve. At Embrace, we believe in the power of artificial intelligence, but only if we can translate it into functionalities that actually help you do your work better and faster. In this article, we provide 7 examples.
“AI isn't coming to take your job. Someone using AI is coming to take your job. The first thing everyone should do is learn to use AI so they can augment their own productivity.” — Jensen Huang, CEO of NVIDIA
1 Welcome the AI chatbot as the newest colleague
How nice would it be if you had a colleague who pre-filters out all the simple and repetitive questions for you, so that you can focus on the more complex and challenging issues? AI can be this colleague. Do you receive a question via, for example WhatsApp? Into the AI chatbot Embrace Customers searches the knowledge base and provides appropriate answers to tenants' questions. The chatbot can understand the tenant's intent, read spoken language and show empathy in answering. If the answer is not found in the knowledge base, the tenant will be referred to a KCC employee! This saves these employees an enormous amount of time and energy one day.
2 Automatic translation
You sometimes come into contact with people who speak a language other than English or Dutch, such as German, Arabic or Chinese. This can be challenging, especially as the knowledge base and website are often not available in all languages. Fortunately, AI makes it possible to break language barriers. Are you receiving a question in German while speaking Dutch yourself? In Embrace, these messages are displayed in your language. You can also answer in your own language, and AI helps you formulate the answer automatically in the correct language. Of course, you always have the option to view the original message.
3 Smarter and faster writing
AI helps the quality of your content in you social intranet whether customer portal to improve. Knowledge bases and articles are created in our Knowledge CMS. AI improves, summarizes, or makes your texts longer. In addition, you can automatically set the tone of voice. This saves editors a huge amount of time in creating and editing content, while maintaining quality. Read this one too 5 non-AI CMS tips for managing knowledge base content smartly and quickly.
4 AI in CMS
We are working hard to make our Knowledge CMS even smarter with the help of AI. The roadmap includes an automatic check on digital accessibility. How about automatically generating matching (header) images? In addition, we are integrating image recognition to improve the automatic cropping of images. As you can see, ideas abound and AI is a source of inspiration for Embrace. Curious about what else is on the agenda? Then contact one of our account managers!
5 Your personal ChatGPT assistant
Download the ChatGPT app to your mobile phone and you'll always have your own personal AI assistant at hand! At Embrace, we use ChatGPT a lot to improve our marketing materials and further develop our support documentation. But it is also useful in daily life: get a quick suggestion for dinner or an explanation of how to care for the plant you recently bought. By downloading the app and getting started, you'll notice that you can be helped by your personal AI assistant in more and more work and private situations. This makes you more productive and makes repetitive (and boring) tasks easier for you.
6 AI Assistant: Suggestions & Summaries
ChatGPT is a handy assistant that you'd like to integrate into your Customers CRM. Fortunately, that's possible! The Embrace AI assistant simplifies your work by offering suggestions for the next action or task. Have you completed a meeting with a tenant? The AI summarizes the chat, automatically submits a ticket, and generates a summary of the most important information on the 360° relationship card. The AI assistant is your personal help that makes your work more efficient and fun!
7 Rapid further development
At Embrace, we use AI to make rapid development possible. AI helps us check code, optimize the search engine, and much more. This allows us to build and test new functionalities much faster. Are you curious about the developments that are still planned? Or do you have questions about the technology we use and our approach to AI data security? Then contact one of our account managers!
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