Digitale Dienstverlening Modules

WhatsApp integration into Embrace Customers

By connecting your WhatsApp to Embrace Customers, all contact takes place via the same, familiar CRM. This way, your omnichannel service does not come at the expense of a complete customer view. When you offer WhatsApp as a contact channel, your tenants and non-tenants can always contact your corporation by simply sending an app.

Benefits for your (non-) tenant:‍

24/7 contact, even when the corporation is closed
Contact via one of the most popular contact channels
Easily share a photo, voice message, or other file
No longer “on hold” like on the phone
Always a chat history to keep track of

Benefits for your KCC:

Fewer calls to handle
Easier to request photos or other files
Knowledgebase for (standard) answers directly at hand
Self-control over availability on WhatsApp
Standard response in case of absence

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meer omnichannel modules

Web chat

Let visitors to your website and portal get in touch quickly via chat. Easily link this data to a customer card for a complete customer view.

E-mail

When a corporation integrates the Email module into Embrace Customers, it is no longer necessary to keep another mailbox open in addition to Embrace Customers.

Call center system

A complete call center and telephony system in your browser. Then save the contact moments in customer cards. This way, you always keep an overview!

Facebook

Keep your customer contact accessible with Facebook. By connecting your Facebook Messenger with Embrace Customers, all contact takes place via the same, familiar CRM.

Inceptivize

With Inceptivize, you can measure customer satisfaction among your tenants in various ways. For example, send a short survey after each new rental, repair, or rental cancellation. This way, you get immediate feedback on your customer contact.

Onboarding

Give new tenants a warm welcome by arranging all (administrative) matters quickly and neatly. This gives the tenant confidence and you the certainty that you have not overlooked anything.