Omnichannel services at Dudok Wonen

Doing more with less

Dudok Wonen is a housing association in Hilversum and houses around 7500 households. Like other housing associations, Dudok Wonen must cut corners and do more with less. Of course, this comes with challenges. Technological developments play a very positive role in this. These can simplify processes and make them more efficient, so that the customer is better helped.

Human work

Nowadays, the customer decides which channel they use to communicate with a company. The role of omnichannel services in customer contact is enormous. Dudok Wonen wants to be there for its customers via all channels. Working more efficiently ensures that there is more time left for customization. After all, it's still human work.