The year is not over yet, but together with various housing associations and commercial real estate organizations we have already achieved great success in the field of digital services. More and more organizations are opting for our innovative solutions to improve communication with tenants and internal processes. Below, we highlight some of these live shows and celebrate the progress they've made.
Domain: From Umbrella to Embrace Customers
Domijn Housing Corporation has made the switch from the old Umbrella system to our new one Embrace Customers-product. This collaboration helps Domijn, which serves around 30,000 tenants, to respond even better to the needs of its residents. The implementation went smoothly and gave the organization the space to focus on the organizational side of this transformation.
Velison Wonen: Live all at once
Velison Wonen went live with a renewed website, tenant portal My Velison, and a new customer tracking system. Tenants can now arrange their homes themselves more easily, while employees can serve tenants faster and more efficiently with the new system.
Residential: Better services for Nijmegen
Woonwaarts in Nijmegen chose Embrace Customers to improve its services and increase engagement in the neighborhood. This step enables Woonwaarts to provide even better support to tenants in making a real home.
Accolade: Back to Embrace in Heerenveen
For Accolade in Heerenveen, choosing Embrace Customers meant renewed cooperation after a period without our system. Their decision underlines the added value of our platform in achieving their goals.
WonenBreburg: An ongoing collaboration
WonenBreburg, with more than 40,000 tenants in Breda and Tilburg, has once again opted for Embrace Customers. The positive experiences of the past, combined with opportunities for further development, have led to a strengthened partnership.
De Goede Woning: Efficiency and further development
De Goede Woning went live with a new social platform, customer portal and customer tracking system. Thanks to a successful implementation, tenants can now be helped more efficiently and there are plans for further development in the coming phase.
Wooncompagnie: Smooth go-live and further development
Wooncompagnie from Hoorn went live with both a customer tracking system and a customer portal. This successful go-live means that the corporation can continue to develop from this year to get even more value out of Embrace Customers.
Housing concept: Tenant portal and customer tracking system
Woonconcept has renewed its services by implementing a new customer portal and customer tracking system. This enables tenants to easily arrange their home affairs, while employees can support them faster and better.
Woonkracht 10: Omnichannel customer contact
Woonkracht10 has also opted for Embrace Customers. With the introduction of an updated customer tracking system, employees can ask from tenants, via any channel, capture and respond efficiently.
In addition, commercial real estate organizations have also chosen Embrace:
Schep Property Managers: Carefree Living
Schep Property Managers focus on “worry-free living” with the use of our CRM system and customer portals. This seamless integration with their ERP system ensures that services to tenants and clients are further optimized.
NMG Vastgoed: Self-service customer portal
Also NMG Real Estate has taken a big step with the launch of a self-service customer portal. Thanks to this solution, tenants can now receive personalized service 24/7, from repair requests to cancelling their rentals, all via a digital portal that seamlessly integrates with their existing systems.
We are proud of these successful collaborations and pleased that we have been able to support so many housing associations in their digital transformation. Do you also want to experience how our software can further help your organization? Request a free demo and discover the possibilities!
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